DRIFT products are available on driftoutdoors.com as well as through select retail partners, including Walmart. Shipping, returns, exchanges, and customer support policies may vary depending on where your purchase was made.

If you purchased your DRIFT product from Walmart or another authorized retailer, you'll need to contact that retailer directly for assistance with order status, shipping, returns, exchanges, refunds, or other purchase-related questions, as their policies apply to those orders. If you have general questions about your DRIFT product, need replacement parts, or believe your product has a warranty-related issue, our team is always happy to help.

Because we begin processing orders quickly, we cannot guarantee that changes or cancellations can be made after an order has been placed. If your order was placed on driftoutdoors.com, please contact help@driftoutdoors.com as soon as possible with your order number. We'll do our best to accommodate your request before your order ships.

No. You can check out as a guest or create an account for a faster checkout experience and easier access to your order history.

After placing an order on driftoutdoors.com, you'll receive an order confirmation email. If you don't receive one within a few minutes, check your spam or junk folder or contact our customer support team.

Yes. DRIFT offers free standard shipping on orders of $50 or more shipped within the contiguous United States. Oversized products are excluded from free shipping and are subject to a flat $15 oversized shipping fee per oversized item.

Orders placed before 2:00 PM Central Time on business days typically ship the same day. Orders placed after 2:00 PM Central Time, on weekends, or on holidays generally ship the next business day.

Once your order from driftoutdoors.com ships, you'll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after your package has been scanned by the shipping carrier.

At this time, orders placed through driftoutdoors.com are only shipped within the United States.

Orders placed on driftoutdoors.com may be returned within 90 days of the original shipping date, provided the items are returned in new, unused condition with their original packaging. Please review our Refund Policy for complete eligibility requirements and exclusions.

If your order was placed on driftoutdoors.com, simply email help@driftoutdoors.com with your order number and the reason for your return. If your purchase was made through Walmart or another authorized retailer, please contact that retailer directly to begin the return process, as returns are handled according to the retailer's policies. If your item arrived damaged or defective, please include photos so our team can assist you as quickly as possible.

Once your return has been received and inspected, approved refunds are typically issued to your original payment method within 5–10 business days. Please note that your financial institution may require additional time to process and post your refund.

If your purchase was made on driftoutdoors.com, we recommend returning your original item (if eligible) and placing a new order for the product you'd like instead. If you received an incorrect or damaged item, please contact our customer support team before placing a new order so we can help resolve the issue. If your purchase was made through Walmart or another retailer, please refer to that retailer's exchange policy.

Many DRIFT products include warranty coverage against manufacturing defects. Warranty coverage may vary by product. If you believe your product has a manufacturing defect, please contact our customer support team for assistance.

If your order was placed on driftoutdoors.com, contact help@driftoutdoors.com as soon as possible. Please include your order number, a brief description of the issue, and photos of the damage so we can help resolve the issue quickly. If your purchase was made through Walmart or another retailer, please contact the retailer first regarding shipping damage or order-related concerns.

Replacement parts may be available for select DRIFT products. Contact our customer support team with your product information, and we'll be happy to let you know what parts are available.

For questions regarding orders placed on driftoutdoors.com, our customer support team can be reached at help@driftoutdoors.com. If your purchase was made through Walmart or another authorized retailer, please contact that retailer directly for assistance with order-related questions, including shipping, returns, exchanges, refunds, or order status. Our team is always happy to assist with general product questions, replacement parts, warranty inquiries, and other product support regardless of where your DRIFT product was purchased.

We strive to respond to most customer inquiries within 1–2 business days.
Response times may be slightly longer during holidays, promotions, or periods of unusually high inquiry volume.

You can find additional information on the following pages:

• Shipping Policy
• Refund Policy
• Privacy Policy
• Terms of Service