Refund policy
At DRIFT, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help make the return process as simple as possible.
90 Day Return Window
Items purchased from driftoutdoors.com may be returned within 90 days of the original shipping date.
To be eligible for a return, items must:
- Be in new, unused condition.
- Include all original parts, accessories, and packaging.
- Be free of damage resulting from use, misuse, or improper installation.
Returns requested more than 90 days after the original shipping date are not eligible for a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos showing the damage or defect, when applicable
We'll work with you to provide an appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances.
Return Shipping
For eligible returns, DRIFT will provide you with a prepaid return shipping label after your return request has been approved. Unless the return is the result of a DRIFT error, a damaged or defective product, an incorrect item, or a promotional free return shipping offer, the cost of the return shipping label will be deducted from your refund amount. For returns resulting from a DRIFT error or a damaged or defective product, DRIFT will cover the cost of return shipping. Return shipping label costs may vary depending on the size, weight, and destination of the returned item.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products showing signs of use, wear, or damage not caused during shipping.
- Items returned without their original packaging or essential components.
- Any item designated as Final Sale.
How to Start a Return
Starting a return is easy.
Step 1: Contact our customer support team at help@driftoutdoors.com.
Please include:
- Your order number
- The item(s) you'd like to return
- The reason for your return
- Photos, if the item is damaged or defective
Step 2: Once your return request has been approved, we'll email you a prepaid return shipping label along with instructions for returning your item. If applicable, the cost of the return shipping label will be deducted from your refund.
Step 3: Securely package your return using the original packaging whenever possible and include your order number inside the package.
Step 4: Attach the provided return shipping label and drop off your package with the designated shipping carrier.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within approximately 5–10 business days. If a prepaid return shipping label was provided for a standard return, the cost of the label will be deducted from your refund amount unless the return qualifies for complimentary return shipping.
Please note that your financial institution may require additional time before the refund appears on your account. Original outbound shipping charges are non-refundable unless the return is the result of a DRIFT error or a damaged or defective product.
Exchanges
If you'd like a different product, we recommend returning your original item and placing a new order for the desired product. This helps ensure you receive your replacement as quickly as possible. If your item arrived damaged, defective, or incorrect, please contact our customer support team before placing a new order so we can assist with the exchange process.
Order Cancellations
Due to our fast order processing times, we cannot guarantee that an order can be canceled once it has been placed. If you need to cancel an order, please contact help@driftoutdoors.com as soon as possible with your order number. We'll do our best to accommodate your request before the order ships.
Questions?
If you have any questions about returns, refunds, or exchanges, our customer support team is happy to help.
Email: help@driftoutdoors.com