Shipping policy
At DRIFT, we know you're eager to get on the water, and we're committed to getting your order to you as quickly as possible. Below you'll find everything you need to know about order processing, shipping timelines, oversized items, and order changes.
Order Processing
Our warehouse processes and ships orders Monday through Friday, excluding major holidays. Orders placed before 2:00 PM Central Time on a business day are typically processed and shipped the same day. Orders placed after 2:00 PM Central Time, on weekends, or on holidays will generally be processed and shipped on the next business day. While we work hard to meet these processing times, occasional delays may occur during periods of high order volume, severe weather, or holidays.
Shipping Confirmation & Tracking
Once your order has shipped, you'll receive a shipping confirmation email that includes your tracking information. Please allow up to 24 hours for tracking information to become active within the shipping carrier's system. If you have not received shipping confirmation within two business days of placing your order, please contact our customer support team.
Free Standard Shipping
DRIFT offers free standard shipping on orders of $50 or more shipped within the continental United States. Orders under $50 will have shipping charges calculated during checkout based on the items in your cart and shipping destination. Please note that oversized products are excluded from free shipping and are subject to an oversized shipping fee.
Oversized Items
Certain products require special handling due to their size or dimensions.
Oversized items include, but are not limited to:
- Boat Covers
- Paddles
- Other oversized products identified on their product pages
Oversized items:
- Are not eligible for free shipping, regardless of order value.
- Are subject to a flat $15 oversized shipping fee per oversized item.
- May ship separately from the rest of your order.
- May require additional processing time.
- May arrive on a different delivery schedule than other items in your order.
Any applicable oversized shipping fees will be clearly displayed during checkout before your order is placed.
Order Changes & Cancellations
Because we begin processing orders quickly, we cannot guarantee that an order can be changed or canceled once it has been placed. If you need to request a change or cancellation, please contact help@driftoutdoors.com as soon as possible and include your order number. While we'll do our best to accommodate your request, orders that have already entered our fulfillment process may no longer be eligible for modification or cancellation.
Delivery Estimates
Estimated delivery dates displayed during checkout are estimates only and are not guaranteed.
Delivery times may vary due to factors outside of DRIFT's control, including:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Delivery location
Once your package has been transferred to the shipping carrier, delivery timing is the responsibility of the carrier.
Shipping Address Accuracy
Please review your shipping address carefully before completing your order. DRIFT is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided during checkout. If you notice an error immediately after placing your order, contact us right away. We'll make every reasonable effort to update your order before it ships.
Lost or Delayed Packages
If your tracking information indicates that your package has been delayed or appears to be lost in transit, please contact our customer support team. We'll work with the shipping carrier to investigate the shipment and help determine the best resolution.
Questions?
If you have questions about shipping, delivery, or your order status, we're here to help.
Email: help@driftoutdoors.com